Returns and Exchanges

Returns & Exchanges

RETURNS EXTENDED TO 30 DAYS AFTER RECEIVING YOUR ORDER

At My Pearlee, customer satisfaction is at the heart of what we do. While we aim to ensure every order is perfect, we understand that returns may occasionally be necessary. Our returns and exchange policy is as follows:

How can I make a return?

We accept returns on unworn product(s) returned in original condition and original packaging. Returns are accepted within 30 days of your delivery date.

  • Please contact our support team at support@mypearlee.com to request the return address.

  • Customers are responsible for the cost of return shipping.

  • Once we receive the returned item, refunds are typically processed within 24 hours.

  • Refunds will be sent to your original payment method. Please allow up to 10 working days for your bank or payment provider to complete the refund.

Exchanges

We offer hassle-free exchanges.
To begin an exchange, email us at support@mypearlee.com with your order number and your exchange request.

Support

For all customer support inquiries, please email support@mypearlee.com with your order number in the subject line.

What if my order arrived damaged or faulty?

If your item arrives damaged or faulty:

  • Contact us on the day of delivery

  • Send an email to support@mypearlee.com including:

    • Your full name

    • Your order number

    • Clear photos of the damaged item

    • A short description of the issue

We’ll do our best to resolve it quickly.

Delivery Issues

My Pearlee is not responsible for parcels sent to an incorrect address or requested to be left in an unsecure location.

If your order has not arrived:

  • Please contact us at support@mypearlee.com

  • Allow up to 20 working days (25 for international orders) before we are able to resend or refund a missing item.

Customs & Import Fees

Please note that My Pearlee is not liable for any local customs duties or import taxes.

For guidance, please check with your local customs office. Here’s a quick reference:

  • UK – No customs fees

  • US & Canada – No customs fees

  • Europe – Orders under £135 are typically tax-free

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